How do I place an order ?
All orders can be placed over the phone. (801-850-3783) We require a 50% deposit to create an order and reserve items. We accept all major credit/debit cards. The remaining balance is due 7 days before delivery. Once your order has been placed, you will receive a confirmation e-mail with a copy of your invoice.
How far in advance should I place my order?
As soon as you confident on which items you will need and the quantities you will want to place your order as soon as possible so we can make sure we have the inventory reserved for your event.
Can I make changes to my order after I place it?
Yes, you can add items or increase quantities at any time (subject to availability). We allow cancellations up until 45 days before your event.
Do you have an minimum order?
Yes we have a minimum order. Our minimum order ranges from $75-$200 depending on the season. Please call us if you have any questions.
Do I need to setup an appointment or a consultation ?
Because all our pricing and items are listed on our website an appointment or consultation is generally not necessary, which saves you time and money ! We offer free color samples by mail to help you select the right color. We have a great sales staff to assist you over the phone. No pushy sales meeting required!
Do you charge a delivery fee?
Most order from Salt Lake City to Provo do not require a Delivery Fee. Please see our Delivery & Setup page for details.
What is you delivery zone ?
Our Delivery zone is from Layton to Spanish Fork. We offer free curbside delivery to most locations in Salt Lake and Utah Counties. Please call us if you have any questions on our delivery zone. You can also visit our Delivery & Setup Page.
Do you offer will call pickups ?
In order to offer the best possible prices to our customer we do not have staff available for will calls or customer pickups. Instead we have chosen to offer free curbside delivery.
Do you have a showroom or a will call counter?
Utah Chair Rental does not have a Showroom or a will call counter. We also offer free color samples by mail to help you find the perfect color. In order to offer the best possible prices to our customer we do not have a showroom or a retail location. Our staff is ready to assist you over the phone with any questions or concerns you may have.
What is your damage waiver policy ?
Utah Chair Rental offers an optional damage waiver on the items we rent. When you pay for the optional damage waiver the items are covered against accidental damage or breakage during normal use and operation for their intended purpose.
The following are not covered under the Damage Waiver:
1.Damage due to Customer's misuse or neglect, or any other act of omission during the rental period.
2.Damage caused by wax, large burns, writing on surface, if items were used for any purpose outside of normal use (i.e., used to clean up floor) and/or mold caused by not following the use and care instructions.
3. Loss by theft, mysterious or unexplained loss or disappearance.
What is your rental period?
Our normal rental period is one day. However most of the time we are able to deliver your order the day before and pickup the day after (This is subject to inventory availability and other factors). During peak season sometimes it is required for us to pick up the rented items after your event ends. Saturday's orders are picked up Monday. After hours Delivery & Pickups are available for an additional charge. Please call us if you have any questions regarding delivery and pickup times.
Do you setup the Items?
We can setup any of the items you rent for an additional charge. Please call us for a quote unless otherwise arranged we deliver curbside and you are responsible for the setup and take down. However some of our items include setup such as Tents, Dance Floors & Gazebos.
How are your Chairs delivered?
All of our Folding Chairs are delivered on carts for your convenience. Our carts are designed to roll on concrete or pavement only due to the weight of the chairs. Our Chiavari Chairs come with a dolly which can move the chairs on any almost any surface.
Do I need to be there for delivery?
We require a signature on all deliveries. When placing your order you have the option to authorize someone else to sign for you.
What is your Cancellation Policy?
Once an order has been placed we reserve the items for your event and will not rent them out to anyone else for the same day. Because we reserve inventory for your event we require a written cancellation notice at least 45 days prior to your event for a full refund of your deposit minus a $25 cancellation fee in the event you should cancel your order. If you need to cancel your order within 45 days of your event your deposit is non refundable. We do not allow cancellations within 7 days of your event.
We care about our customers and their budget and always strive to do our best!
We like to work hard and be involved with every aspect of our business.
We will make this the easiest, most personable experience you'll have with a Rental Company!
Let us help you with your special day!
Utah Chair Rental was established in 2010 with 100 Chairs, 12 Tables and a whole lot of love. Today we are proud to say we are now over 10 times that! With 6 different Chair options, a whole Linen Collection, and now Dance Floors & Tents!
A special THANK YOU to all of our customers since 2010 who let us be a part of their special event!