Policies & Instructions
CANCELLATION POLICY:
Within 45 days of event deposit is non refundable or transferable.
All Cancellations are subject to a $25 Cancellation fee.
Remaining balance due before delivery.
Delivery is Curbside only unless otherwise noted
CURBSIDE DELIVERY & PICKUP:
CURBSIDE DELIVERY AND PICKUP IS DEFINED AS BACK OF THE TRUCK DELIVERY WITH IN 10 FEET OF A PUBLIC PAVED ROAD ON CONCRETE OR ASPHALT. ALL OF OUR CHAIRS COME ON CARTS THAT DO NOT WHEEL ON SOFT SURFACES. WE DO NOT DROP OFF ON GRASS, GRAVEL OR DIRT. PLEASE CALL US PRIOR TO YOUR EVENT IF YOU HAVE QUESTIONS REGARDING OUR CURBSIDE DELIVERY & PICKUP.
PLEASE VERIFY THAT YOUR ENTIRE ORDER READY FOR PICKUP AT THE SAME LOCATION IT WAS DROPPED OFF AT. IT IS NOT REQUIRED FOR YOU TO STAY FOR PICK UP. HOWEVER, THE PRODUCT IS STILL YOUR RESPONSIBILITY UNTIL PICKED UP. IF YOU ARE WORRIED ABOUT YOUR NEIGHBORHOOD OR THEFT, IT IS YOUR CHOICE TO STAY WITH THE PRODUCT. YOU AGREE THAT EVERYTHING WILL BE READY AS INSTRUCTED ABOVE AND WILL BE IN THE LOCATION WHERE THE PRODUCT WAS DROPPED OFF. YOU WILL MAKE SURE THE AREA IS CLEAR FROM CARS AND VENDORS SO THAT THE TRUCK PICKING THE ORDER UP WILL HAVE AMPLE ROOM. I UNDERSTAND THAT UTAH CHAIR RENTAL OFFERS FREE OR INEXPENSIVE DELIVERY SERVICES BASED ON CURBSIDE
DELIVERY AND PICK UP STANDARDS. IF YOU CHOOSE TO LEAVE YOUR PRODUCT ELSEWHERE, YOU WILL BE CHARGED. I UNDERSTAND THAT IF UTAH CHAIR RENTAL IS EXPECTED TO WAIT MORE THAN 20 MINUTES PAST THEIR ARRIVAL TIME I WILL BE CHARGED A $50.00 FEE FOR EVERY 20 MINUTES PAST THAT TIME.
USE AND CARE INSTRUCTIONS:
TABLE CLOTHS:
NEED TO BE FOLDED AND STACKED READY TO COUNT FOR PICK UP. PLEASE SHAKE OFF ANY LOOSE FOOD ITEMS BEFORE FOLDING. DO NOT PUT TABLE CLOTHS IN BAGS! A $50 FEE WILL BE CHARGED IF THE TABLE CLOTHS ARE IN BAGS.
RESIN CHAIRS:
ALL CHAIR PADS MUST BE WIPED OFF! IF THERE IS FOOD, DECORATION, GUM, DIRT, GRASS ETC LEFT ON THE CHAIRS YOU WILL BE CHARGED A $39 CLEANING FEE. CHAIRS MUST BE FOLDED AND PLACED BACK ON THE CARTS PROVIDED, WITH ALL THE CHAIRS STACKING THE SAME WAY WITH 32 PER CART. IF THE CHAIRS ARE NOT STACKED CORRECTLY WITH THE CHAIRS ALL STACKED THE SAME DIRECTION , 32 CHAIRS PER CART YOU WILL BE CHARGED A $50 FEE PER CART.
BASIC CHAIRS:
ALL CHAIRS MUST BE WIPED OFF! IF THERE IS FOOD, DECORATION, GUM, DIRT, GRASS ETC LEFT ON THE CHAIRS YOU WILL BE CHARGED A $39 CLEANING FEE. CHAIRS MUST BE FOLDED AND PLACED BACK ON THE CARTS PROVIDED, WITH ALL THE CHAIRS STACKED THE SAME DIRECTION.
WOOD CHAIRS:
MUST BE PUT BACK INTO THE RICE BAGS THEY WERE DELIVERED IN WITH THE LEGS FACING OUT OF THE BAG ALL THE SAME DIRECTION.IF CHAIRS ARE NOT STACKED THE SAME DIRECTION DAMAGE MAY OCCUR AND YOU WILL BE CHARGED TO REPLACE THEM. DO NOT PUT CHAIRS IN BAGS FEET FIRST; IT CREATES HOLES IN THE RICE BAGS. IF CHAIRS ARE PLACED IN BAGS IMPROPERLY YOU WILL BE CHARGED AT LEAST $1.00 PER CHAIR. DUE TO THE NATURE OF THEM BEING WOOD, THE RICE BAGS PROTECT THEIR FINISH FROM MOISTURE AND UNNECESSARY SCRATCHES. IF THE RICE BAGS ARE NOT PLACED BACK ON THE WOOD CHAIRS YOU WILL BE CHARGED A $50 MAINTENANCE FEE. IF THE RICE BAGS ARE MISPLACED OR LOST YOU WILL BE CHARGED TO REPLACE THEM. WOOD CHAIRS MAY UNDER NO CIRCUMSTANCE GET WET BY SUCH THINGS AS RAIN OR SPRINKLERS. PLEASE PLAN ACCORDINGLY. YOU WILL BE CHARGED FOR DAMAGES IF THE W CHAIRS GET WET UNDER YOUR CARE. ALL CHAIR PADS MUST BE WIPED OFF! IF THERE IS FOOD, DECORATIONS, GUM, DIRT, GRASS ETC LEFT ON THE CHAIRS YOU WILL BE CHARGED A $39 CLEANING FEE. CHAIRS MUST BE PLACED BACK ON THE CARTS PROVIDED, WITH THE ALL THE CHAIRS STACKING THE SAME WAY WITH 32 PER CART. IF THE CHAIRS ARE NOT STACKED CORRECTLY, WITH THE CHAIRS ALL STACKED THE SAME DIRECTION YOU WILL BE CHARGED A $50 FEE PER CART.
CHIAVARI CHAIRS:
ALL CHAIR PADS MUST BE WIPED OFF! IF THERE IS FOOD, DECORATION, GUM, DIRT, GRASS ETC LEFT ON THE CHAIRS YOU WILL BE CHARGED A $39 CLEANING FEE. CHIAVARI CHAIRS MUST BE STACKED IN STACKS OF 6. CHAIRS . ($75 FEE IF CHAIRS ARE NOT STACKED PROPERLY)
CROSS BACK CHAIRS:
MUST WIPED OFF AND STACKED IN STACKS OF 7. CHAIRS . ($75 FEE IF CHAIRS ARE NOT STACKED PROPERLY)
TABLES:
NEED TO BE WIPED OFF OF ANY BEVERAGE, FOOD, DIRT, GRASS RESIDUE, AND STACKED READY FOR PICK UP IN THE LOCATION WHERE THEY WERE DROPPED OFF.
OVERLAYS & RUNNERS:
NEED TO BE FOLDED & MAY BE PUT INTO BAGS FOR PICK UP. PLEASE SHAKE OFF ANY LOOSE FOOD ITEMS BEFORE FOLDING. IF ANY EXCESS FOOD IS FOLDED UP WITH THE OVERLAYS YOU WILL BE CHARGED A $20 FEE.
SASHES:
MAKE SURE ALL BOWS ARE UNTIED. IF BOWS REMAINED TIED THEY CREATE PERMANENT CREASES IN THE SILK. YOU WILL BE CHARGED $.25 PER BOW IF NOT UNTIED TO BE SPECIALTY IRONED. SASHES MAY BE PUT INTO BAGS. PLEASE SHAKE OFF ANY LOOSE FOOD ITEMS BEFORE PUTTING ITEMS INTO BAGS.
UNIVERSAL CHAIR COVERS:
NEED TO BE FOLDED NICELY AND PUT BACK IN THE TUB AS THEY WERE DELIVERED. (EVEN IF DIRTY) NOT FOLDING CHAIR COVERS, OR FOLDING THEM IMPROPERLY WILL REQUIRE THEM TO BE SENT TO THE STEAMER, WHICH YOU WILL BE CHARGED UP TO $1.00 PER COVER TO RE-STEAM. (PLEASE FOLLOW THE FOLDING INSTRUCTIONS LOCATED ON THE TUB)
CHAIR COVERS:
NEED TO BE HUNG BACK ON ORIGINAL HANGERS. (EVEN IF DIRTY) THEY NEED TO BE NICELY HUNG FROM THE TOP OF THE COVER AS THEY WERE DELIVERED. NOT HANGING CHAIR COVERS, OR HANGING THEM IMPROPERLY WILL REQUIRE THEM TO BE SENT TO THE STEAMER, WHICH YOU WILL BE CHARGED UP TO $1.00 PER COVER TO RE-STEAM. (5 PER HANGER)
GENERAL GUIDELINES
MAKE SURE ALL HANGERS ARE RETURNED. IF ANY HANGERS ARE MISSING THEY ARE SUBJECT TO A $50 REPLACEMENT FEE.
DO NOT USE ANY TAPE, GLUE,ADHESIVE OF ANY KIND, PINS, OR STAPLES ON ANY OF OUR PRODUCTS. (ABSOLUTELY NO STICKY DOTS!!!) YOU WILL AUTOMATICALLY BE CHARGED A REPLACEMENT FEE PLUS SHIPPING, ON ANY ITEM FOUND WITH ANY EVIDENCE OF ANY OF THESE ITEMS. YOU WILL ALSO BE CHARGED FOR ANY DAMAGES TO LAUNDERING MACHINES!!! (BLUE PAINTERS TAPE IS OK, IF REMOVED BEFORE PICK UP)
USE CANDLES, SPARKLERS, CHOCOLATE FOUNTAINS, SPECIALTY CAKE FROSTINGS AT YOUR OWN RISK. IF ANYTHING FLAMMABLE, WAXY, OR CONTAINING GREASE OR OIL SPILLS ON OUR PRODUCTS YOU WILL AUTOMATICALLY BE CHARGE THE REPLACEMENT FEE TO REPLACE THEM, OR HAVE THEM SPECIALLY LAUNDERED.
UTAH CHAIR RENTAL UNDERSTANDS THAT THERE MAY BE FOOD RESIDUE ON LINENS. HOWEVER IF AN ITEM IS STAINED OR DAMAGED BEYOND REPAIR YOU WILL BE RESPONSIBLE FOR THE COSTS TO REPLACE IT. PLEASE DO NOT TRY TO REMOVE ANY STAINS YOURSELF, AS THERE ARE SPECIAL GUIDELINES IN LAUNDERING OUR LINENS, AND ANYTHING BESIDES THESE GUIDELINES MAY DAMAGE THE FABRIC.
TENTS:
The renter is responsible for providing and securing the tent location and any permits that may be required. The renter is also responsible for any utilities, public or private, including but not limited to: electric, gas, phone, cable TV, water, septic, drainage, sprinkler systems, etc. located above or below the tent area.
All tents we install will be staked into the ground, no exceptions.
If severe weather is predicted, we reserve the right to refuse to install a frame tent. Utah Chair Rental LLC does not guarantee the tents to be absolutely waterproof.
The Renter is liable for any damages to the equipment including tents whether by vandalism, negligence, and or act of God. Utah Chair Rental LLC shall not be liable, and shall be held harmless for injuries or damages caused by fire or from any cause: rain, hail, sleet, snow, storm, high winds, tornadoes, floods, or other disturbance of nature.
Customer agrees to indemnify and hold harmless Utah Chair Rental LLC from any and all liability, claims, damages actions and causes of actions whatsoever which many arise from the customer’s use of the rental equipment while in customer’s possession, regardless of cause and customer will indemnify Utah Chair Rental LLC for all cost of defense thereof and judgments or settlement of claims resulting from damage to property injury arising from customer’s use of said equipment.
It is expressly understood and agreed by and between the parties that Utah Chair Rental LLC shall not be liable in any manner and shall be held harmless for any injuries or damages caused to persons, property, materials, stock or other things or articles while in Renters possession.
Utah Chair Rental LLC shall not be liable and shall be held harmless in any manner for injuries or damages caused by persons or things falling over or coming into contact with ropes, stakes, or other supports.
No cooking under tents. No Patio Heaters under tents.
No Adhesives, Tape, Glue Maybe used on tent.
Customer may not move or alter tent in any way
DANCE FLOORS:
DANCE FLOORS ARE PRICED WITH SET UP & TAKE DOWN INCLUDED. SET UP AND TAKE DOWN OF THE DANCE FLOOR MUST BE DONE BY A UTAH CHAIR RENTAL STAFF MEMBER. NO EXCEPTIONS. IF THE DANCE FLOOR SEPARATES, SLIDES, OR HAS ISSUES WHILE IN USE. YOU MUST STOP USE & CONTACT UTAH CHAIR RENTAL IMMEDIATELY. IF YOU CONTINUE USE YOU WILL BE CHARGED FOR ANY DAMAGES INCURRED. YOU ARE FULLY RESPONSIBLE FOR THE CARE, USE, AND LIABILITY OF THE DANCE FLOOR ONCE THE PRODUCT HAS BEEN INSTALLED AND SIGNED FOR. NO FOOD OR BEVERAGES ON THE DANCE FLOOR. NO CHAIRS OR FURNITURE ARE ALLOWED ON THE DANCE FLOOR. DANCE FLOORS MUST BE INSTALLED ON EVEN SURFACES. WHEN INSTALLING ON GRASS PLEASE CHOOSE THE MOST LEVEL AREA. A SUB FLOOR WILL BE USED WHEN BEING INSTALLED ON GRASS SURFACES, BUT BE AWARE THAT WE DO NOT GUARANTEE THE DANCE FLOOR TO BE LEVEL, OR THAT IT WILL NOT SLIDE OUT OF PLACE. MOISTURE, SURFACE AREA OF INSTALLATION, SUCH AS GRASS LENGTH AND TYPE MAY HAVE NEGATIVE EFFECTS ON THE DANCE FLOORS STABILITY. IF YOU DO DAMAGE OR LOOSE ANY PIECES TO THE DANCE FLOOR YOU WILL BE CHARGE FOR THE COST TO REPLACE THE ENTIRE DANCE FLOOR. IF FOR ANY REASON THE DANCE FLOOR IS DISASSEMBLED BY ANYONE OTHER THAN UTAH CHAIR RENTAL STAFF YOU WILL BE CHARGED $400.
AUDIO EQUIPMENT:
ALL AUDIO EQUIPMENT WILL BE TESTED AT DELIVERY & PICKUP. CUSTOMER IS RESPONSIBLE FOR ANY AND ALL DAMAGE THAT OCCURS DURING RENTAL PERIOD, INCLUDING BUT NOT LIMITED TO THEFT,WATER DAMAGE, ELECTRIC SHORT, ELECTRIC SURGES,VANDALISM AND MISUSE. ALL EQUIPMENT MUST BE RETURNED CLEAN FREE FROM DAMAGE WITH ALL ORIGINAL CABLES AND ACCESSORIES.
GENERAL TERMS AND CONDITIONS:
1. BY ACCEPTING DELIVERY OF RENTED ITEMS, CUSTOMER AGREES TO ALL TERMS AND CONDITIONS SHOWN ON THE RENTAL CONTRACT.CUSTOMER ACKNOWLEDGES THAT S/HE HAS RECEIVED IN GOOD ORDER ALL RENTED ITEMS AND OTHER GOODS LISTED ON THE CONTRACT.
2. CUSTOMER ASSUMES FULL RESPONSIBILITY FOR ALL RENTED ITEMS, INCLUDING THEIR SAFE AND PROPER USE, OPERATION, MAINTENANCE, AND RETURN TO UTAH CHAIR RENTAL LLC. CUSTOMER IS RESPONSIBLE FOR ALL LOSS, DAMAGE, OR REPAIR.
3. UTAH CHAIR RENTAL LLC MAKES NO WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR PARTICULAR PURPOSE, OR ANY WARRANTIES, EXPRESSED OR IMPLIED.
4. THIS RENTAL CONTRACT FORMS THE SOLE AGREEMENT BETWEEN THE CUSTOMER AND UTAH CHAIR RENTAL LLC. THE CUSTOMER AGREES TO INDEMNIFY AND HOLD UTAH CHAIR RENTAL LLC HARMLESS FOR ANY CLAIMS FROM CUSTOMERS USE OR MISUSE, INCLUDING ANY THIRD PARTIES FOR LOSS, INJURY, AND DAMAGE TO PERSONS OR PROPERTY ARISING OUT OF THE CUSTOMER’S NEGLIGENCE OR OPERATION INCLUDING LEGAL COSTS INCURRED IN DEFENSE OF SUCH CLAIMS.
5. OPERATORS SHOULD READ ALL WARNINGS AND INSTRUCTIONS (SAFETY INSTRUCTIONS).
6. RETAKING OF EQUIPMENT: IF CUSTOMER FAILS TO RETURN ALL RETURNED ITEMS UPON AGREED TIME, CUSTOMER AGREES TO PAY FOR ALL ADDITIONAL CHARGES. IF CUSTOMER REFUSES TO RETURN RENTED ITEMS, THE CUSTOMER AGREES THAT UTAH CHAIR RENTAL AND ITS AGENTS MAY TAKE ALL REASONABLE ACTIONS NECESSARY TO RECOVER RENTED ITEMS WITHOUT PRIOR NOTICE OR LEGAL PROCESS.
7. CUSTOMER ACKNOWLEDGES THE POSSIBILITY OF INJURY AND WILL PROVIDE ADULT SUPERVISION AT ALL TIMES ACCORDING TO THE RULES GIVEN TO RENTAL PARTY PRIOR TO EVENT, WRITTEN INSTRUCTION, OR VERBAL.
8. ATTORNEY FEES: CUSTOMER AGREES TO PAY ALL REASONABLE ATTORNEY FEES AND COURT COSTS INCURRED BY UTAH CHAIR RENTAL LLC IN ENFORCING THESE TERMS AND CONDITIONS.
9.UTAH CHAIR RENTAL LLC DOES ITS BEST TO PROTECT YOUR PROPERTY DURING THE DELIVERY, INSTALLATION AND REMOVAL PROCESS. CUSTOMER AGREES TO RELEASE UTAH CHAIR RENTAL LLC OF ANY LIABILITY FOR ANY DAMAGE TO ANY PROPERTY DUE TO DELIVERY, INSTALLATION AND REMOVAL OF EQUIPMENT ON YOUR PROPERTY. THIS INCLUDES BUT IS NOT LIMITED TO RUTS IN GRASS, SCRATCHES OR CRACKS ON THE INSTALLED SURFACE, AND HIGH WIND RELATED DAMAGES
10.DAMAGE WAIVER ONLY COVERS ACCIDENTAL DAMAGE. WATER DAMAGE IS NOT COVERED WITH THE DAMAGE WAIVER. EVEN WITH THE DAMAGE WAIVER, DAMAGE OR LOSS CAUSED BY BURGLARY, THEFT, MISUSE, ABUSE INTENTIONAL OR NEGLIGENT DAMAGE OR DESTRUCTION, OR SIMILAR CAUSES REMAIN YOUR RESPONSIBILITY ARE INCLUDED WITHOUT LIMITATION. USE OF ITEM IN A MANNER INCONSISTENT WITH THE MANUFACTURES INTENDED PURPOSE VOIDS DAMAGE WAIVER. EXCESSIVE AMOUNTS OF BREAKAGE (NEGLIGENCE) IS NOT COVERED UNDER THE DAMAGE WAIVER. DAMAGE WAIVER IS NOT INSURANCE . CUSTOMER IS LIABLE FOR ANY AND ALL PERSONAL INJURY AND PROPERTY DAMAGE DURING RENTAL PERIOD